The core of the program is to generate structural conditions of access to the Public Justice Service that reach all citizens. This will be done two-directionally, by deepening the right to access and ensuring that no person is excluded because of economic, age, gender, etc. issues, and by bringing the Service closer to society and culture through language and cross-cultural training during compulsory education stages.
Digital transformation is facilitating individual Service access. It is possible to carry out procedures, formalities, make declarations and obtain certificates from a digital device . On many occasions, the intermediation of legal operators will be reduced, and although they will continue to carry out their activity, face-to-face service will be reduced. For this process to be effective, it is necessary to use clear language that favors the user's understanding and independence.